贵阳讯鸟

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Significantly increase of quality inspection efficiency With pre-set quality inspection models, our system can take care of 100% all the inspection, recording and run data analysis by itself, which could help to largely reduce labor cost

Higher compliance level and lower compliant rate With real time quality inspection our system could help you and your agents to identify any compliance violation and emotional problems of agents that could potentially harm your business and agitate your customers within 10 mins

Multi-dimension data insights Automatically generated multi-dimensional reports can help you to better monitor and understand the current as well as trend of performances of the overall team as well as each one of your personnel. The data insights can also empower you conduct more targeted improvement plan and training courses to enhance the overall performances of the team

Dig deeper of potential business opportunities Generate insights of all the contents that are available through your customer interaction, either during sales or customer service process, to form customer persona as well as find out more customer needs

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Multi-dimensional recognition with
100% automatic coverage backed with strong technology

Leveraging ASR and technologies such as dodecoding technology, our system can quickly convert voice messages or recording into text and supporting multi-language as well as dialect recognition

Voice recognition

Voice recognition

With our self-developed NLP technology, our system can accurately extract the core keywords, performs intelligent matching with the knowledge base, accurately understand the conversation content, and find problems

Semantics recognition

Semantics recognition

We can use silent recognition, speech recognition, speech rate recognition, emotion recognition, etc. to determine the emotion fluctuation of the agent, such as staying positive or changing into angry etc.

Emotion recognition

Emotion recognition

We can support you to create quality inspection models and quality inspection items according to your changing business needs or requirements with 100% coverage

Task based quality inspection

Task based quality inspection

Our AI quality inspection system can analyze massive data, generate customer preference maps, tap more business opportunities, and conduct trend analysis and risk warnings on company services and products

Customer preference map

Customer preference map

The quality inspection model can penetrate into the interactive scenes, understand the text according to the context logic and content, and then interpret the intent of customer communication and customer service's quality level

Context Conditional Expression

Context Conditional Expression

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Leading technology to support timely and multi-model inspection with ultra-large scale concurrence capability

Strong voice recognition

Language recognition Dialect recognition

Ultra-large scale concurrence

Multi inspection model concurrence Ultra-large scale of personnel quality inspection concurrenc

Decoding technology

LC-BLSTM-DNN/LFR-DFSMN mixed model LFR decoding technology

Multi-interface support

Can be embedded in any third-party system Support third-party system access

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Zhong An Insurance Our intelligent quality inspection replaces the traditional human inspection mode of Zhongan Insurance. It supports 100% coverage of automatic quality inspection with proven records of efficiency increase and labor decrease. At the same time, our intelligent quality inspection helps Zhongan insurance to make sure that agents will know their compliance violation in 10 mins and therefore they could correct it soon to avoid potential harm to the business and decrease the rates of customer complaints. What's more, with the data insights, our intelligent quality inspection also can give the management team a holistic view of the performances of the agents as whole or on an individual base, which empowers them to carry out more targeted improvement plans.